Reinventing the Customer Experience Since 2000

call 714| 606-2767

Why You & Why Us?

our| vision

To make the world a better place to live and work through better customer service by reinventing the customer experience for both the servant and customer.

our| philosophy

We exist to help professionals improve in their effective delivery of excellent customer service.

our| mission

We are committed to present and develop innovative strategies to create the improvements in customer service by enhancing the perceptions, values and rewards for those providing service.

"The combination of your work and my organizations willingness to commit to change, brought us dramatic results. After your assistance, we... now rank in the top 3 of the 20 largest BMW dealerships in the country."

Thomas C. Olney
President & General Manager
United BMW

"Your training not only help staff in the workplace, but in their daily lives, changing their way of thinking. The effects of your seminars are immeasurable."

Bruce G. Dunker
President & General Manager
Atlanta Toyota

Automotive Dealers

  • Atlanta Toyota
  • Cerritos Pontiac GMC Hummer
  • United Auto Group
  • United BMW
  • United Collision Center

Service Companies

  • Service Specials Direct
  • Omniduct
  • The Keyes Co.
  • Wertz & Co.

Executive Forums, Industry & Trade Associations
Customer Service Speaking & Training Venues

  • Biola University Entrepreneur Program(2)
  • Brevitti/Top Line Luncheons
  • Commercial Real Estate for Women (CREW)
  • Convene/BBL Forums
  • Convene/Christian CEO Group
  • Irvine Valley College Entrepreneur (2)
  • Ocean Consulting & Training
  • Pactel Information Systems (Pac Bell)
  • Society of Industrial & Office Realtors (SIOR)
  • Vistage/CEO Group

"Chris Tooker does indeed have insight, focus and intensity. He has the ability to dissect employee moral issues and elicit process improvements within the organization while holding everyone accountable."

Ken Hunt
Penske UAG Group

"Plans fail for lack of counsel, but with many advisers they succeed."

Proverbs 15:22

Let us help your people stand out!