Reinventing the Customer Experience Since 2000

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Articles & Tips

Since 2000, his passion to help others understand the logic and value of providing excellent and legendary customer service has allowed him to grow his businesses during a down market. Chris is a serial entrepreneur with the keenest eye for detail and a firm believer of making the most of who you are, which was why he wrote several articles on the importance of "personal branding." In each article he touches important topics about customer service, marketing and personal branding in a global economy.

A Customer Service Action Plan

A Customer Service Action Plan

In the article entitled, "A Customer Service Action Plan," by Chris Tooker written for Peter Montoya's Personal Branding project, Tooker writes about when and how to address service problems within our businesses.

Setting - and Exceeding - Customer Expectations

Setting - and Exceeding - Customer Expectations

In the article entitled, "Setting - and Exceeding - Customer Expectations," by Chris Tooker written for Peter Montoya's Personal Branding project, Tooker writes about why creating positive customer experience is important and how it can make your business extraordinary.

Know Your Weaknesses

Know Your Weaknesses

In the article entitled, "Know Your Weaknesses," by Chris Tooker written for Peter Montoya's Personal Branding project, Chris writes about why it is important to recognize your weaknesses, where you fall short on, and how to improve them.

Want to Know How Your Service Is? Ask!

Want to Know How Your Service Is? Ask!

In the article entitled, "Want to Know How Your Service Is? Ask!," by Chris Tooker written for Peter Montoya's Personal Branding project, Chris writes about why it is important to ask better questions, which equals to better answers and that means more sales!

Reputation: Intentions or Results

Reputation: Intentions or Results

In the article entitled, "Reputation: Intentions or Results," by Chris Tooker written for Peter Montoya's Personal Branding project, Chris shares candidly the five steps for recovery that build your reputation.